Privacy Policy

At Cosmicslot we take your privacy seriously. This page explains what information we collect when you use our site, how we use and protect it, and the choices available to you. We aim to be clear about data practices so you can manage your account with confidence.

Types of data we collect

We collect several categories of information to operate the site and provide services.

Personal data

Personal data includes your name, date of birth, email address, phone number, billing and postal address, and identity documents submitted during verification. This information is necessary to open and manage your account and to comply with legal checks.

Technical data

Technical data covers device details, browser type, IP address, operating system, device identifiers, and log files. We gather this data to keep the site secure, optimise performance, and detect suspicious activity.

Transactional and activity data

We record deposit and withdrawal details, payment method information, game activity, bets, wins and losses, bonus usage, and customer support interactions. Transactional data helps with payment processing, account statements, and dispute resolution.

How we use your information

We use data to create and manage accounts, process payments, perform identity and anti-fraud checks, provide customer support, and meet regulatory obligations. We also use aggregated, anonymised data for site analytics and to improve services. Where we rely on consent for certain activities, you can withdraw that consent at any time.

Data protection practices

We keep personal information secure using industry-standard safeguards such as encryption in transit, access controls, and regular security reviews. Only authorised staff and approved service providers access personal data where necessary. We train personnel on privacy and monitor systems for suspicious activity.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, performance analytics, and optional advertising or personalisation. You can manage cookie preferences through the cookie banner, your browser settings, or device controls. Disabling some cookies may affect site functionality.

Information sharing and third parties

We may share your data with third parties when required to provide services. Typical recipients include payment processors, identity verification and fraud-prevention providers, customer support platforms, analytics services, and regulatory or law enforcement bodies when required by law. Game providers and payment partners may process limited information strictly to perform their services on our behalf. We require third parties to protect data and to use it only for agreed purposes.

User rights

Depending on applicable law, you may have rights to access, correct, restrict processing of, or request deletion of your personal data. You can also object to certain processing or request portability of data you provided. Some requests may be limited by legal obligations, fraud-prevention needs, or record-keeping requirements.

Access, correction and deletion

To request access, correction or deletion, contact [email protected]. We will respond within a reasonable time and explain any limitations. For security reasons we may need to verify your identity before actioning requests. If you choose to close your account, we retain certain records as required for fraud prevention and regulatory compliance.

Privacy policy updates

We may update this policy to reflect changes in our practices. Material changes will be posted on the site and, where appropriate, communicated by email. Please review the privacy policy periodically to stay informed about how Cosmic Slot handles your information.