User Terms and Conditions

This page sets out the terms and conditions that govern your use of Cosmicslot. We explain the relationship between your account and our platform, the rules that apply when you play or use services, and the steps we may take to verify, limit, suspend or close accounts. By registering or using our services you agree to these terms and any updates we publish.

Account responsibilities

You must provide accurate personal information when registering and keep it up to date. We require you to protect your login details and notify us immediately if you suspect unauthorised access to your account. You are responsible for all activity that occurs under your account until you report a security issue to us.

Verification and KYC

We may request identity documents, proof of address and payment method verification to comply with our verification checks before processing withdrawals or changing account limits. Until verification is complete we may restrict certain account actions, including withdrawals.

Account limits and suspension

We may apply deposit, wager or withdrawal limits to accounts for security, regulatory or responsible gambling reasons. We reserve the right to suspend or close accounts if we suspect fraud, multi-accounting, chargebacks, bonus abuse or breach of these terms. In cases of closure we will follow applicable withdrawal checks before returning any eligible funds.

Eligibility requirements

To open an account you must meet the minimum legal age for gambling in your Canadian province and be physically located in a jurisdiction where our services are permitted. You must not be subject to any local prohibition or on a self-exclusion list. We may refuse registration or block access where required by law or our policies.

Acceptable platform use

Use of Cosmicslot must be lawful and honest. You must not attempt to manipulate games, exploit promotions, use automated play systems or participate in collusion. Abuse of system vulnerabilities, attempts to bypass limits or using another person’s payment details without consent are prohibited and may lead to account closure and forfeiture of winnings.

General bonus and promotion rules

Bonuses and promotions are subject to specific terms which will be provided with each offer. Typical conditions include minimum deposit amounts, wagering requirements, eligible games and time limits. We reserve the right to cancel or modify promotions, reclaim bonus balances and block accounts where we reasonably suspect abuse. Exact wagering and game contribution details appear with each promotion.

Deposits and withdrawals

Deposits must be made using an accepted payment method in your name. Withdrawal requests may be subject to processing checks, verification and limits. We may process withdrawals by the same method used for deposits where possible. Processing times and minimum or maximum amounts depend on the payment method and may vary by account status.

Dispute resolution

If you have a complaint please contact customer support so we can resolve it promptly. If we cannot reach an agreement we will follow our internal complaints procedure and applicable dispute resolution processes. Where relevant, disputes may be escalated to independent bodies as set out in applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated on the site or by email where possible. Continued use of the platform after changes are published constitutes acceptance of the updated terms. If you do not accept a change you should stop using the services and close your account.