Terms and Conditions
These Terms and Conditions describe the rules that apply when you use our online casino services. We explain the relationship between you and Cosmicslot, and set out the responsibilities, basic account rules, and the way we handle deposits, withdrawals, promotions and disputes. By registering or playing, you agree to comply with these terms and any additional rules posted on the site.
Account responsibilities
You are responsible for keeping your account details secure. Only you may use your login credentials and any activity on your account is attributable to you. If you suspect unauthorised access, contact our support team immediately. We may require account verification documents at any time - for example, government ID, proof of address, or payment method evidence - before processing withdrawals or restoring account access.
Eligibility requirements
To open an account you must meet the minimum legal gambling age in your province and provide accurate personal information. Only one account is permitted per person, household, device, or IP address unless we have agreed otherwise in writing. We may refuse registration or close accounts where eligibility or identity cannot be confirmed.
Acceptable platform use
Use of the platform must be lawful and in good faith. You must not attempt to manipulate games, exploit technical faults, or use bots, scripts, or automated tools. Any attempt to commit fraud, collude with other players, or abuse promotions can lead to suspension, forfeiture of funds and winnings, and account closure.
General bonus and promotion rules
Promotions are subject to specific terms and conditions which form part of these Terms. Bonuses and free spins may carry wagering requirements, contribution weightings by game type, maximum bet limits while a bonus is active, and expiry periods. We reserve the right to suspend, cancel or reclaim bonuses and related winnings in cases of suspected abuse, multi-accounting, or breach of promotion rules. For clarity, Cosmic Slot promotions require activation where specified and only eligible deposits qualify.
Deposits and withdrawals
Available payment methods, minimums, and processing times are shown in the cashier. Deposits are generally credited instantly; withdrawals are subject to verification checks and may be processed in stages depending on the payment method and account status. We may apply limits to withdrawals for security or regulatory reasons and reserve the right to delay payouts while verification or fraud checks are completed. Fees imposed by banks or payment providers are the responsibility of the player unless stated otherwise.
Dispute resolution
If you have a complaint, contact our support team first so we can investigate. We aim to acknowledge complaints promptly and provide a clear response. If a dispute remains unresolved, we will explain further escalation options and any independent complaint schemes that may apply.
Updates to terms and conditions
We may update these Terms from time to time. When material changes occur we will notify you through the site or by email. Continued use after notice constitutes acceptance of the updated terms. If you do not accept the changes you should stop using the service and close your account according to the account closure process.