Privacy Statement
This Privacy Policy explains how Cosmicslot collects, uses, stores and protects personal information when you create an account, play games, or otherwise use our services in Canada. We respect your privacy and are committed to handling your data responsibly. This page describes the types of information we collect, why we use it, who we share it with, and how you can manage your privacy choices.
Types of Data We Collect
We collect different categories of data depending on your interactions with our site. The main categories are:
Personal Data
- Identity details - name, date of birth and contact information provided at registration.
- Verification documents - government ID, proof of address or other documents required for KYC and anti-fraud checks.
- Payment information - payment card details or crypto addresses used for deposits and withdrawals. Full card numbers are not stored by us when processed by third-party payment providers.
Technical Data
- Device and browser information - device type, operating system, browser version and screen resolution.
- Connection and location data - IP address, approximate location and network provider, used to protect accounts and comply with applicable rules.
- Cookies and tracking - identifiers stored in cookies, local storage and similar technologies for functionality and analytics.
Transactional and Activity Data
- Account activity - login history, game play, bets, wins and losses, session duration and in-game actions.
- Payment records - deposits, withdrawals, refunds and transaction timestamps.
- Support interactions - chat transcripts, emails and notes related to customer service or disputes.
How We Use Your Information
We use personal and technical data to provide and improve our services, process payments, verify identity, prevent fraud, comply with legal obligations, and respond to support requests. We also use aggregated and anonymized data for analytics and to monitor system performance. We do not use your information for purposes unrelated to operating the online casino services without your consent.
Data Protection Practices
We protect information with standard security measures, including encryption in transit, access controls and monitoring to prevent unauthorised access. We restrict internal access to those who need data to perform their duties. We also work with vetted third-party providers for payment processing, identity verification and analytics, and require them to follow appropriate security practices.
Cookies and Tracking Technologies
We use cookies and similar technologies to enable basic site functions, remember preferences, analyse usage and deliver relevant content. You can manage cookie preferences through your browser or the settings provided on our site. Disabling certain cookies may affect site functionality.
Sharing Information and Third Parties
We share data with service providers that help us operate the platform - for example payment processors, identity verification services, security vendors and analytics partners. We may disclose information if required by law or to protect our rights. We only share the data necessary for the third party to perform its service and require contractual safeguards.
User Rights - Access, Correction and Deletion
You have rights to access, correct or request deletion of your personal information where applicable under Canadian privacy laws. To make a request, contact our privacy team via the account support channels. We will respond within a reasonable timeframe and may retain certain records as required by law or to resolve disputes.
Privacy Policy Updates
We may update this policy to reflect changes in our practices or legal requirements. When material changes occur we will post a revised version on the site and provide notice through account messages where appropriate. Please review this page periodically to stay informed about how we handle your information.