Contact our team

Need help? Our support team is on hand for account questions, verification checks, payment enquiries, technical faults, or general feedback. Get clear, practical guidance and step-by-step assistance any time. We support deposits and withdrawals, KYC document reviews, bonus queries, and mobile or browser troubleshooting. If you need urgent help with a withdrawal, please include your account ID in your message. Use the channels below to reach our Canada-focused crew, who work to resolve account issues promptly and professionally.

Department	Contact
Customer support	[email protected] (live chat 24/7; email response within 2 hours)
General enquiries	[email protected] (billing, account updates; response Mon-Fri)
Affiliate enquiries	[email protected] (partner programme and payouts)
Phone	+1 416 238 4971 (English support)
Working hours	Mon-Sun, 08:00-00:00 ET

Email Support

Email is the preferred contact method for detailed requests, account-related issues, or when you need to submit documents. Please send your message to [email protected] with a clear subject line, your full name, account ID, and up-to-date contact details. Providing this information helps us process requests faster and avoids unnecessary delays.

Contact Form

Name

<label for="email" style="font-size:14px;font-weight:600;">Email</label><input id="email" name="email" type="email" placeholder="[email protected]" required  style="padding:10px;font-size:14px;border:1px solid #cfcfcf;border-radius:6px;outline:none;" /><label for="message" style="font-size:14px;font-weight:600;">Message</label><textarea id="message" name="message" rows="6" placeholder="Write your message here" required  style="padding:10px;font-size:14px;border:1px solid #cfcfcf;border-radius:6px;outline:none;resize:vertical;"></textarea><button type="submit" style="padding:12px 16px;background:#1b65d1;color:#fff;border:none;border-radius:6px;font-size:15px;cursor:pointer;">  Send message</button>

Response Time

Our support team reviews all requests promptly; most inquiries are answered within one business day. Complex cases, such as KYC reviews or payment disputes, may take longer depending on documentation and third-party processing. We aim to keep you updated throughout any extended review and will provide next steps or estimated timelines as soon as more information is available.

Feedback

We want to hear from you. Send feedback, suggestions or ideas to help improve the site. Our team reviews every message carefully and uses input to refine features, promos and the overall user experience. Your reports about bugs, payment issues or game suggestions make a real difference. Share your thoughts and help us make the site better for Canadian players.